Infosys Ltd. Client

Doubling daily e-commerce through OMS modernization with K8s

Challenge

The Infosys client – a large distributor of heavy-duty trucks and trailer parts and services in the USA – is focused on driving revenue growth through digital demand in the business-to-business and business-to-consumer space.The program objective was to enable optimized Omni Channel orchestration and fulfillment across all channels.

The client faced a number of challenges including lack of Omni Channel capabilities; inability to fully utilize network inventory; complex requirements of automotive parts distribution; complex Integrations across legacy and modern technologies; and building an integrated solution across multiple products and technologies such as order management system (OMS) in Microsoft Azure Cloud (using Kubernetes-compliant RedHat OpenShift platform) and ecommerce websites. Disconnecting the outdated system and offering a fresh approach to ensure efficient operations also posed a challenge. There was also a lack of a modern OMS and no sourcing optimization on the legacy ERP system, making it difficult to deliver a best-in-class online shopping experience. It was vital to be able to move to a new platform which retained functionality without any loss of data across systems, all while the platform retained 24×7 availability. And, finally, there were complex manufacturing requirements, including challenges with inventory visibility because there was no single way to cross reference parts across various enterprises.

Given these hurdles, it was imperative for the client to embark on OMS modernization using containerization to enable an integrated omni-platform that would be reusable across channels.

Solution

Considering the complexity of the tech-stack, the product team worked with our solution implementation team to onboard customer on the latest version of the OMS deployed on MS Azure with industry leading Red Hat OpenShift Container Platform (RHOS). No other team had implemented this kind of solution and it was in a true sense the first-of-its-kind solution. The solution is available as a multi region/multi availability zone Azure Cloud offering. The team engaged with multiple groups to implement the OMS solution and rolled-out it to B2B and B2C business lines integrating with a number of trading partners and multitudes of drop ship vendors.

Impact

The client:

• Doubled eCommerce daily sales through the single view of inventory across channels

• Implementing OMS as a containerized application (being a step closer to carbon neutrality) on Kubernetes compliant ARO platform reduced dependency on static infrastructure and effectively utilized resources, minimized waste, and, through energy efficient data centers, reduced IT carbon footprint.

• Increased ROI of digital spend by 5x through seamless order orchestration integrating modern applications to legacy ERP stitching supply chain components together 

• A single solution catering to multiple business lines resulted in a 75% reduction in external partners’ integration with digital ecosystem; 

• Better fulfillment optimization leveraging inter-store networks to consolidate shipments reduced carbon emissions

• A 20X increase in SKUs exposed through inventory optimization; 

• Containerized ARO deployment with automated CI/CD pipeline enabled a 60% reduced deployment cycle times and additionally resulted in a huge reduction in  person hours (and thus annual savings)

• Accurate fulfillment options with 95 percent of calls responding under 5 seconds 

• The solution provides a ready-to-implement template-based approach enabling at least a 25% reduction in timeline and reduced carbon emissions for project execution. 

• Automated complex 200+ inter-store pick up networks resulted in optimized customer shipments and reduced carbon emissions. 

• Resolved complex sourcing requirements and reduced carbon emission by approx. 440 metric tons in the past 1 year.