The annual KubeCon + CloudNativeCon Europe event ran as a virtual conference in August this year, five months later than planned due to the COVID-19 pandemic. Key takeaways included: the cloud native community strives to be inclusive, and it is possible for everyone to contribute in their own way; there is an increasing importance in understanding end-user adoption patterns of technologies; it is essential to recognize and discuss the topics of security, observability, and energy efficiency as more organizations move to the cloud; and the community should always remember (and empathise with) the people, systems, and businesses involved in adopting cloud technologies.